Responsible Gaming
at 988bd
Gambling is entertainment — and at 988bd, we are committed to keeping it that way. This page outlines the tools, policies, and support resources we have in place to help every Bangladeshi player stay in control, play within their means, and enjoy the platform safely.
Every 988bd account registration requires age verification. Players must be 18 years or older to open an account, deposit funds, or place any bet. We conduct identity checks and reserve the right to request supporting documents at any time to confirm age compliance.
Set a daily, weekly, or monthly deposit cap in Bangladeshi Taka (৳) that matches your personal budget. Limits take effect immediately when you reduce them, giving you instant control over your spending before the next session begins.
Take a short break with our time-out feature — from 24 hours up to 6 weeks — or opt for a longer self-exclusion period if you need more distance from gambling. During any exclusion period, your account is fully suspended and promotional communications are stopped.
Enable periodic on-screen reminders that display how long you have been playing and how much you have wagered in the current session. Reality checks help you stay grounded and make conscious decisions about whether to continue or walk away.
988bd's customer support staff are trained to identify early warning signs of problem gambling and to respond with empathy. If any team member notices concerning patterns in a player's behaviour, they are authorised to proactively make contact and offer assistance.
988bd uses device-level and account-level controls to prevent underage access. We strongly encourage all adult players who share devices at home to use parental control software and to keep their 988bd login credentials strictly private and out of reach of minors.
Age Restriction & 18+ Policy
988bd maintains a strict minimum age policy across every aspect of its platform. No individual under the age of 18 may register an account, make a deposit, claim a bonus, or place a bet — whether on cricket, slots, live casino games, fishing games, or any other product offered on the site. This policy applies equally to players accessing the platform from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and every other location in Bangladesh.
At the point of registration, all players are required to confirm that they are 18 years of age or older. 988bd reserves the right to request identity verification documents — including a National ID card, passport, or birth certificate — at any time, and particularly before processing a player's first withdrawal. Any account found to belong to an individual under the age of 18 will be permanently closed, all balances will be forfeited, and the matter may be referred to the relevant authorities.
Recognising Problem Gambling
Problem gambling can develop gradually and is often difficult to recognise from the inside. Many players who develop a harmful relationship with gambling do not identify themselves as having a problem until it has already affected their finances, relationships, or mental health significantly. Understanding the warning signs early is the most effective way to intervene before gambling causes lasting harm.
The following are established behavioural indicators that gambling may be moving beyond entertainment and becoming problematic. If you recognise any of these patterns in yourself or in someone close to you, we encourage you to act promptly using the tools and support options available through 988bd and external organisations.
Spending more money on gambling than originally planned; borrowing money from family, friends, or lenders to fund gambling; using money set aside for household essentials such as rent, food, or utility bills; hiding gambling expenditure from a spouse or family member; chasing losses by placing larger bets to try to recover what was lost.
Spending increasing amounts of time gambling, often at the expense of work, study, or family responsibilities; feeling restless or irritable when unable to gamble; lying to family members or colleagues about the extent of gambling activity; repeated unsuccessful attempts to cut back or stop; continuing to gamble despite knowing it is causing harm.
Using gambling as a way to escape from stress, anxiety, depression, loneliness, or personal problems; feeling a sense of excitement or relief only when gambling; experiencing guilt, shame, or distress after a gambling session but returning regardless; mood swings linked directly to wins and losses.
Withdrawing from social activities, hobbies, or friendships in favour of gambling; neglecting family duties and relationships; conflict with a partner or parents over time or money spent on gambling; feeling isolated and unable to discuss gambling honestly with anyone close to you.
Recognising these signs in yourself takes courage. If you have identified with any of the above, please read the self-exclusion, deposit limits, and time-out sections below, or contact 988bd support directly. Seeking help early leads to far better outcomes — and our team is ready to assist without judgement.
Self-Assessment Checklist
Honest self-assessment is the first step toward regaining control. Read through the questions below and answer them as truthfully as you can. There are no right or wrong answers — this checklist is a private tool for your own reflection. If you answer "yes" to three or more of these questions, we strongly recommend using 988bd's responsible gaming tools and considering reaching out to a professional support service.
Deposit & Loss Limits
One of the most effective ways to stay in control of your gambling budget is to set firm financial limits before you start playing. 988bd allows every registered player to set deposit limits and loss limits across three time windows. These limits act as a hard ceiling — once reached, no further deposits or wagers will be accepted until the period resets or you actively choose to adjust the limit.
| Limit Type | Available Periods | How to Apply | Effect Time |
|---|---|---|---|
| Daily Deposit Limit | Resets every 24 hours from time of setting | Contact 988bd support via the email on this page | Immediate upon confirmation |
| Weekly Deposit Limit | Resets every 7 days from time of setting | Contact 988bd support via the email on this page | Immediate upon confirmation |
| Monthly Deposit Limit | Resets every 30 days from time of setting | Contact 988bd support via the email on this page | Immediate upon confirmation |
| Session Loss Limit | Per individual gaming session | Contact 988bd support via the email on this page | Active from next session start |
Reducing a limit always takes effect immediately — we do not impose any cooling-off period when you choose to lower your spending cap. Increasing a limit, by contrast, is subject to a mandatory 7-day cooling-off period. This asymmetry is intentional: it ensures that impulsive decisions made in the heat of a losing session cannot instantly override the protective boundaries you have set for yourself in a calmer state of mind.
- Limits are denominated in Bangladeshi Taka (৳) and apply across all 988bd payment methods including bKash, Nagad, Rocket, and Upay.
- Multiple overlapping limits can be active simultaneously — for example, a daily cap alongside a monthly cap — giving you layered protection.
- 988bd support staff will never pressure you to remove or increase a limit. Any request to do so will be declined as a matter of policy.
- Limit settings are recorded in your account history so you can track any changes over time.
Time-Out & Cooling-Off Periods
Sometimes all a player needs is a structured pause — a defined period away from the platform to reset, reflect, and return with a clearer perspective. 988bd's time-out feature lets you suspend your account for a short period without committing to a full self-exclusion. Time-outs are particularly useful if you feel that recent sessions have been driven by frustration or impulse rather than genuine enjoyment.
- 24 hours — for a brief same-day break
- 48 hours — for a weekend or short rest
- 7 days — a full week away from the platform
- 30 days — a month-long cooling-off period
- 6 weeks — extended break before self-exclusion
- Account login is suspended for the full duration
- All deposits and bets are blocked immediately
- All promotional and bonus emails are paused
- The time-out cannot be cancelled once activated
- Account balance is preserved and available after the period ends
To activate a time-out, contact 988bd's support team via the email address displayed at the bottom of this page. State the duration you require, and your account will be suspended within one business hour of your request being confirmed. Time-out periods begin from the moment of suspension and run continuously — they are not paused during weekends or public holidays such as Eid or Victory Day.
Self-Exclusion Programme
Self-exclusion is the most powerful responsible gaming tool available at 988bd. It is designed for players who have recognised that gambling is causing them harm and who want a firm, enforceable commitment to stay away from the platform for an extended period. Unlike a time-out, a self-exclusion cannot be reversed once the minimum period has elapsed unless the player actively requests reinstatement and passes a review process designed to confirm readiness to return to gambling responsibly.
| Exclusion Period | Account Status | Reinstatement Process |
|---|---|---|
| 6 months | Fully suspended; deposits, bets, and logins blocked | Written request to support after period ends; 7-day review |
| 1 year | Fully suspended; all marketing communications stopped | Written request to support after period ends; 14-day review |
| 3 years | Fully suspended; account flagged for extended exclusion | Written request to support after period ends; 30-day review |
| Permanent (Lifetime) | Account permanently closed; balance returned via original payment method | Permanent exclusion cannot be reversed under any circumstances |
To initiate self-exclusion, contact 988bd's support team by email (address in the footer below) and clearly state the exclusion period you are requesting. Your account will be suspended within two business hours of the request being processed. We will send a confirmation to your registered email address. During the exclusion period, you must not attempt to open a new 988bd account — any account opened by a self-excluded player will be closed immediately upon detection and any balance forfeited.
Email 988bd support using the address in the footer. In your message, state clearly that you are requesting self-exclusion and specify the period — 6 months, 1 year, 3 years, or permanent.
Support will verify your identity by confirming your registered email address, mobile number, and may ask for a copy of your National ID to ensure the correct account is suspended.
Your account is fully suspended within two business hours. You will receive a confirmation email. Your remaining balance (if any) will be processed for withdrawal via your registered payment method within 5 business days.
All promotional emails, SMS messages, and push notifications are permanently stopped for the duration of your exclusion. If you continue to receive any communications after your exclusion is confirmed, contact support immediately.
After the exclusion period ends, you may contact support to request reinstatement. Reinstatement is not automatic — you must actively initiate it and complete a brief review process. We may recommend completing a self-assessment before returning to the platform.
Protecting Minors
988bd is committed to ensuring that children and young people under the age of 18 cannot access the platform. Beyond our own age verification procedures, we encourage all adult players who share a device, smartphone, or computer with minors at home to take additional precautions at the household level to prevent accidental or deliberate underage access to gambling platforms.
- Never share your login credentials — keep your 988bd username and password strictly private. Do not write them down in a place where a child could find them, and do not save them in a shared browser profile.
- Log out after every session — always log out of your 988bd account when you have finished playing, particularly on mobile devices that are accessible to other family members.
- Use parental control software — install reputable parental control applications on shared devices to restrict access to gambling websites. Many such tools are available free of charge and are compatible with Android and iOS.
- Talk to your children — educate children and teenagers in your household about the risks of gambling, the legal age requirement, and why responsible financial habits matter. Open conversation is one of the most effective protective tools available.
- Report suspected underage access — if you believe a minor has gained access to a 988bd account — whether your own or someone else's — contact support immediately. 988bd will investigate the report promptly and take appropriate action.
Getting Help & Support
If you feel that gambling is no longer a source of entertainment but a source of stress, financial difficulty, or emotional harm, reaching out for help is the most important step you can take. You do not have to be in crisis to seek support — early intervention leads to much better outcomes. 988bd encourages any player who is concerned about their gambling behaviour to make contact, whether they want to use our platform tools or simply talk to someone.
988bd's support team is available around the clock and is trained to respond to responsible gaming concerns with empathy and discretion. When you contact us about a responsible gaming matter, your conversation will be treated with complete confidentiality. You will not be judged, and your account will not be penalised for raising concerns about your own gambling behaviour — in fact, we actively encourage players to reach out at the earliest sign of concern rather than waiting until things become serious.
Our in-house responsible gaming support staff are available 24 hours a day, 7 days a week. Contact us to activate deposit limits, initiate a time-out or self-exclusion, or simply to discuss concerns about your gambling in a completely judgement-free environment.
Email: [email protected] (plain text — not a link)
If your gambling has reached a stage where it is affecting your mental health, relationships, or financial stability, we encourage you to seek professional counselling in addition to using 988bd's platform tools. Speaking to a doctor, a mental health professional, or a trusted person in your community can make a significant difference.
Kaan Pete Roi Bangladesh (mental health helpline): 01779-554391 — displayed as plain text for reference.
Remember: gambling should always be something you choose to do for fun, within a budget you can comfortably afford to lose. The moment it begins to feel like an obligation, a necessity, or the only way to feel good, it is time to step back. 988bd is here to help you do exactly that — safely, confidentially, and without judgement. For players aged 18 and above only. Play responsibly.
Play Smart. Stay in Control.
988bd offers a world-class gaming experience built around player safety. Whether you want to explore cricket betting, slots, live casino games, or fishing games — we are here to make sure every session stays fun, fair, and within your limits.