988bd Frequently
Asked Questions

988bd requires a government-issued photo ID to complete Know Your Customer (KYC) verification — a Bangladesh National ID card, passport, or birth certificate are all accepted. You may also be asked to provide proof of your payment method (for example, a screenshot of your bKash or Nagad account showing your registered name) to confirm ownership. KYC is typically requested before your first withdrawal is processed. Submitting clear, legible copies speeds up the review process significantly.

To reset your 988bd password, click the "Forgot Password" link on the login page and enter your registered mobile number or email address. A one-time password (OTP) will be sent to your mobile. Enter the OTP, then set a new strong password of at least eight characters combining letters, numbers, and a special symbol. If you no longer have access to your registered mobile number, contact 988bd support at [email protected] with your account details so the team can assist you securely.

No — 988bd strictly enforces a one-account-per-player policy, and duplicate accounts are not permitted under any circumstances. Each player may hold only one registered account, linked to one mobile number, one email address, and one payment method. If 988bd detects multiple accounts belonging to the same individual, all duplicate accounts will be closed, any pending bonuses forfeited, and the matter may result in a permanent ban. If you have accidentally created a second account, contact support immediately to resolve it before penalties are applied.

To permanently close your 988bd account, email [email protected] from your registered email address and clearly state that you wish to close your account. The support team will verify your identity, process any remaining withdrawable balance to your original payment method (bKash, Nagad, or Rocket), and close the account within two business days. If you are closing your account due to concerns about problem gambling, 988bd strongly encourages you to consider the self-exclusion programme instead, which offers structured protection without permanently forfeiting your account history.

The minimum deposit on 988bd is ৳200 when using mobile wallet services including bKash, Nagad, Rocket, and Upay. This low entry point makes 988bd accessible to players across Bangladesh regardless of budget. There is no maximum deposit cap for standard players, though high-value transactions may occasionally be subject to a brief manual review for security purposes. All deposit amounts are denominated in Bangladeshi Taka (৳) and credited to your account balance in BDT.

The minimum withdrawal amount on 988bd is ৳500 for mobile wallet methods such as bKash, Nagad, and Rocket. Before a withdrawal can be processed, your account must have completed KYC verification and your payment method must match the one used for your most recent deposit. Withdrawal requests are typically processed within 1–4 business hours during standard Bangladesh Standard Time (BST, UTC+6) business hours, and within 12 hours during off-peak periods overnight or on public holidays.

988bd does not charge any platform-side fees on deposits or withdrawals — the full amount you send or request is what arrives. However, your mobile wallet provider (bKash, Nagad, Rocket, or Upay) may apply their own standard transaction fees as part of their service. These third-party charges are outside 988bd's control and are typically small. We recommend checking the current fee schedule of your chosen wallet provider before initiating a transaction to avoid surprises.

988bd primarily supports mobile wallet deposits via bKash, Nagad, Rocket, and Upay, which cover the vast majority of Bangladeshi players' needs. For players who prefer bank-based transactions — including Dutch-Bangla Bank, BRAC Bank, Islami Bank, City Bank, or Sonali Bank — we recommend contacting 988bd support directly to discuss available options for your account tier. Bank transfers, where supported, typically take 1–2 business days to reflect in your account balance due to standard interbank clearing times in Bangladesh.

If a cricket match is officially abandoned, cancelled, or rained off before reaching the minimum number of overs required for a result, all 988bd bets on that match will be voided and stakes returned in full to your account balance. For matches that are reduced in overs but still produce an official Duckworth-Lewis-Stern (DLS) result, bets will be settled using the official result. In-play bets placed after the minimum overs threshold has been reached may be settled differently — refer to 988bd's full terms for the specific rule applicable to the market you wagered on.

Return-to-Player (RTP) percentages on 988bd slots vary by game and provider, but the majority of titles from Pragmatic Play, NetEnt, and Microgaming carry RTPs in the range of 94%–97%. The RTP for each individual game is published by the game provider and can typically be found in the game's information or paytable screen. A higher RTP means the game returns more of the total wagered amount to players over a large number of spins — though it does not guarantee individual session results. 988bd only hosts games from certified providers whose RTP figures are independently audited.

Yes — 988bd is fully optimised for mobile play and works on both Android and iOS devices through any modern mobile browser, with no app download required. The platform uses a responsive design that adapts to screen sizes from budget Android smartphones to the latest iPhones. All game categories — cricket betting, slots, live casino tables from Evolution Gaming and Ezugi, fishing games, and the A Night Out and Bingo Fishing titles — are accessible on mobile with the same features as the desktop version. For the best experience, use the latest version of Chrome or Safari.

All live casino games on 988bd are sourced from globally recognised providers — including Evolution Gaming and Ezugi — whose live dealer studios operate under independent third-party oversight and regular fairness audits. Live dealer games (Baccarat, Roulette, Blackjack, Andar Bahar, Teen Patti, and more) are streamed in real time from professionally managed studios with physical cards, real roulette wheels, and human dealers. Unlike software-based RNG games, live casino outcomes are determined by physical actions observed on camera — making them inherently transparent and verifiable by all players watching the stream.

A wagering requirement (also called a playthrough requirement) means you must bet a specified multiple of your bonus amount before the bonus converts into withdrawable cash. For example, if you receive a ৳1,000 bonus with a 20x wagering requirement, you must place ৳20,000 in total eligible bets before withdrawing bonus-derived winnings. Not all games contribute equally — slots typically contribute 100%, while live casino table games and sports bets may contribute at a lower rate. The full contribution table for each active promotion is listed in the promotion's specific terms and conditions on 988bd.

Yes — 988bd periodically offers free spins as part of welcome packages, reload bonuses, and special seasonal promotions tied to events like BPL, T20 World Cup, or Eid celebrations. Free spins are usually locked to one or more specific slot titles from providers such as Pragmatic Play and are credited automatically to your account when the qualifying conditions are met. Winnings from free spins are added as bonus funds subject to a wagering requirement before withdrawal. Unused free spins expire after the period stated in the promotion terms — check your account's bonus section to monitor expiry dates.

988bd rewards loyal players through an ongoing loyalty programme where regular wagering activity earns points that can be redeemed for bonus credits, free spins, and exclusive reload offers. Players who maintain consistent deposit and betting activity over time are progressively moved into higher tiers that unlock faster withdrawal processing, dedicated account manager access, and invitations to special promotional events during major cricket tournaments. To find out your current loyalty tier and points balance, log in to your 988bd account and navigate to the rewards section of your profile dashboard.

The minimum age to register and play on 988bd is 18 years old — no exceptions are made under any circumstances. All players are required to confirm their age at registration, and 988bd reserves the right to request formal age verification documents (National ID, passport, or birth certificate) at any time. Any account found to belong to a player under 18 will be immediately closed, all balances forfeited, and the case referred to the appropriate authorities. 988bd also encourages adult players sharing devices with minors at home to use parental control software and to log out after every session.

To self-exclude from 988bd, email [email protected] from your registered email address, clearly state that you are requesting self-exclusion, and specify the period — options available are 6 months, 1 year, 3 years, or permanent exclusion. Your account will be fully suspended within two business hours of the request being confirmed. All marketing communications will stop immediately. Your remaining balance will be returned via your registered payment method within 5 business days. Self-exclusion is the most powerful responsible gaming tool on 988bd and is handled with complete confidentiality and without judgement.