988bd Privacy Policy
Your privacy matters to us. This Privacy Policy explains exactly what personal data 988bd collects, how it is used, who it may be shared with, how long it is retained, and what rights you have over your own information as a player on Bangladesh's leading online betting platform.
All personal data collected by 988bd is stored on servers protected by 256-bit SSL encryption. Access to player data is restricted to authorised personnel only and is governed by strict internal access-control policies.
988bd does not sell, rent, or trade your personal data to third parties for marketing or commercial purposes. Data shared with third-party service providers is strictly governed by data processing agreements and limited to what is necessary for service delivery.
You have meaningful control over your personal data. You may request access to the information we hold about you, request corrections, ask for deletion where applicable, and opt out of non-essential communications — all through our support team.
988bd does not store full payment card details on its own infrastructure. bKash, Nagad, Rocket, and Upay wallet transactions are processed directly through those providers' certified systems. Card data is handled by PCI-DSS compliant processors only.
We use cookies and similar tracking technologies to keep your session active, remember your preferences, analyse site performance, and deliver contextually relevant content. You can manage your cookie preferences at any time through your browser settings.
988bd retains personal data only for as long as it is necessary for the purposes for which it was collected — including regulatory compliance, fraud prevention, and financial record-keeping — after which it is securely deleted or anonymised.
Data We Collect
When you interact with the 988bd platform — whether by browsing, registering an account, making a deposit, placing a bet, or contacting our support team — we collect certain categories of personal data. The specific data collected depends on the nature of your interaction with the platform. We collect only what is necessary for the purposes described in this Policy.
| Category | Examples | Collected At |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, government-issued ID number | Registration, KYC verification |
| Contact Data | Email address, mobile phone number, residential address (city, district) | Registration, account updates |
| Financial Data | bKash/Nagad/Rocket wallet number, transaction amounts in ৳, deposit and withdrawal history | Deposits, withdrawals, KYC |
| Technical Data | IP address, browser type and version, device type, operating system, screen resolution, session timestamps | Every platform visit |
| Usage Data | Pages visited, games played, bets placed, bet amounts, session duration, click paths | During active sessions |
| Communications Data | Support chat transcripts, email correspondence, complaint records | When you contact support |
| Verification Data | Copies of National ID, passport, driving licence, selfie photos submitted for KYC | First withdrawal, identity check |
We do not intentionally collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data, except where identity document photographs are submitted for age and identity verification purposes. Such photographs are used solely for KYC compliance and are not processed for any other purpose.
How We Use Your Data
988bd processes your personal data only where we have a lawful basis for doing so. The primary lawful bases we rely on are: contractual necessity (processing required to provide the services you have signed up for), legal obligation (processing required to comply with applicable laws and regulations), legitimate interests (processing that serves genuine operational needs without overriding your rights), and, in limited cases, your explicit consent.
- Account management: Creating and maintaining your 988bd player account, processing login authentication, managing account settings and preferences, and communicating account-related notices to you.
- Transaction processing: Facilitating deposits and withdrawals in Bangladeshi Taka (৳) via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, verifying payment ownership, and maintaining accurate financial records.
- Identity verification (KYC): Confirming your age, identity, and the legitimacy of payment methods used, in compliance with our anti-money laundering and responsible gaming obligations.
- Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, bonus abuse, multi-accounting, collusion, and any other conduct that breaches our Terms & Conditions or applicable law.
- Responsible gaming: Monitoring betting behaviour patterns to identify signs of problem gambling, enforcing self-exclusion requests, and applying deposit and session limits where a player has requested them.
- Customer support: Responding to enquiries, processing complaints, resolving disputes, and providing technical assistance related to your account or any game session on the platform.
- Platform improvement: Analysing aggregated, anonymised usage data to understand how players interact with the platform, identify technical issues, and improve the overall user experience.
- Marketing communications: Where you have provided consent, sending you information about promotions, bonuses, new games, and events relevant to your interests — such as BPL season offers or Eid special bonuses. You may withdraw consent at any time.
988bd does not use your personal data for automated decision-making that produces significant legal effects on you without human review. Where automated risk-scoring is used as part of our fraud prevention or responsible gaming processes, the outcome is always reviewed by a qualified team member before any action is taken against your account.
Data Sharing & Disclosure
988bd does not sell your personal data to third parties. We may, however, share your data with carefully selected third-party organisations where it is necessary to deliver the services you use or to comply with our legal obligations. All third parties with whom we share personal data are contractually required to process that data only for the specified purpose and in accordance with applicable data protection standards.
| Recipient Category | Purpose of Sharing | Data Shared |
|---|---|---|
| Payment processors | Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard | Transaction amounts, wallet/card identifiers, player ID |
| KYC & identity verification providers | Confirming player identity and age for compliance purposes | Name, date of birth, ID document copies, selfie photographs |
| Game studios & content providers | Delivering game content and recording game session results (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, etc.) | Anonymised or pseudonymised session identifiers, bet data |
| IT infrastructure providers | Hosting platform servers, CDN delivery, database management, and security monitoring | Technical and usage data as required for system operation |
| Legal and regulatory authorities | Compliance with court orders, law enforcement requests, or anti-money laundering reporting obligations | Identity, financial, and transaction data as legally required |
| Fraud prevention services | Cross-platform fraud detection, device fingerprinting, and risk scoring | Technical data, IP address, device identifiers |
In the event that 988bd undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity as part of that transaction. You will be notified in advance of any such transfer and of any material changes to how your data is processed as a result. Your rights under this Policy will remain in force throughout any such transition.
Cookies & Tracking Technologies
The 988bd platform uses cookies and similar technologies — including web beacons, pixel tags, and local storage objects — to enhance your experience, keep your session secure, and understand how the platform is used. A cookie is a small text file placed on your device by a web server. Cookies cannot run programs or deliver viruses to your device.
- Strictly necessary cookies: Required for the platform to function correctly. These include session cookies that maintain your login state, security tokens that prevent cross-site request forgery, and cookies that store your language and region preferences. These cannot be disabled without breaking core platform functionality.
- Analytics cookies: Used to collect anonymised data about how players navigate the 988bd platform — including which pages are visited most frequently, average session duration, and device types. This data helps us identify performance issues and improve the platform experience. No personally identifiable information is included in analytics reports.
- Functional cookies: Allow the platform to remember your preferences across sessions, such as your preferred deposit method, game categories you have marked as favourites, and notification settings. Disabling these cookies will not break the platform but may reduce personalisation.
- Marketing cookies: Used, with your consent, to deliver promotional content relevant to your interests — such as BPL cricket betting offers or new game launch notifications — and to measure the effectiveness of marketing campaigns. You may opt out of marketing cookies at any time through your browser settings.
You can manage, restrict, or delete cookies through your browser settings at any time. Please note that disabling certain categories of cookies may affect the functionality of the 988bd platform. Instructions for managing cookies in the most widely used browsers are available on each browser provider's support website. Continuing to use the 988bd platform without changing your browser settings is taken as acceptance of our use of cookies as described in this Policy.
Data Retention
988bd retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting, and reporting requirements. The retention periods applied to each category of data are set out below. Once the applicable retention period has elapsed, data is securely deleted or irreversibly anonymised so that it can no longer be linked to you as an individual.
| Data Category | Retention Period | Reason for Retention |
|---|---|---|
| Account and identity data | Duration of account + 5 years after closure | Regulatory compliance, fraud prevention, dispute resolution |
| Financial transaction records | 7 years from transaction date | Financial record-keeping obligations, anti-money laundering regulations |
| KYC verification documents | 5 years from submission | Identity verification compliance, regulatory audit readiness |
| Support communications | 3 years from last interaction | Complaint handling, dispute evidence, service quality review |
| Technical and usage data | 13 months from collection | Platform performance analytics, security monitoring |
| Marketing consent records | Until withdrawal of consent + 1 year | Demonstrating lawful basis for marketing communications |
Where your account is closed due to a confirmed breach of our Terms & Conditions — such as fraud, bonus abuse, or multi-accounting — 988bd may retain your data for a longer period as required to protect the platform from repeat offences and to support any legal proceedings that may arise from the breach.
Your Rights & Choices
As a player on the 988bd platform, you have a number of rights in relation to the personal data we hold about you. 988bd is committed to honouring these rights promptly and transparently. To exercise any of the rights listed below, please contact our support team at the email address displayed in the footer of this page. We aim to respond to all data rights requests within 30 calendar days of receipt.
- Right of access: You may request a copy of all personal data that 988bd holds about you. We will provide this in a structured, commonly used, and machine-readable format where technically feasible.
- Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Please contact support with the specific details you would like updated, along with supporting documentation where relevant.
- Right to erasure: In certain circumstances, you may request that we delete your personal data. This right is subject to limitations where retention is required by law — for example, we are legally obligated to retain financial records for a minimum of seven years regardless of an erasure request.
- Right to restrict processing: You may ask us to pause processing of your data in specific circumstances — for example, while the accuracy of data is disputed, or where you have objected to processing and we are assessing that objection.
- Right to data portability: Where processing is based on your consent or the performance of a contract, you may request that your data be transferred to you or to another service provider in a structured electronic format.
- Right to object: You may object to processing based on our legitimate interests or to direct marketing at any time. Where you object to marketing, we will stop processing your data for that purpose immediately.
- Marketing opt-out: You may unsubscribe from promotional emails and SMS communications at any time by contacting the 988bd support team. Opting out of marketing does not affect transactional communications such as deposit confirmations or security alerts.
Data Security Measures
988bd takes the security of your personal data seriously and applies a range of technical and organisational safeguards designed to prevent unauthorised access, accidental loss, destruction, or disclosure of your information. No method of data transmission over the internet is completely immune from risk, but we maintain industry-standard security measures and review them regularly to address emerging threats.
- Encryption in transit: All data exchanged between your device and the 988bd platform is encrypted using TLS 1.3 (Transport Layer Security). The padlock icon displayed in your browser address bar confirms that your connection is encrypted.
- Encrypted data at rest: Personal data stored in 988bd databases — including identity records, financial data, and KYC documents — is encrypted at rest using AES-256 encryption, one of the strongest symmetric encryption standards available.
- Access controls: Access to systems that hold personal player data is restricted to authorised 988bd personnel on a strict need-to-know basis. Multi-factor authentication is required for all administrative access to production systems.
- Intrusion detection: 988bd's infrastructure is monitored 24/7 by automated intrusion detection systems that alert the security team to anomalous access patterns, brute-force login attempts, and other indicators of unauthorised access.
- Regular security audits: The platform undergoes periodic security assessments conducted by qualified third-party security professionals. Findings from these assessments are addressed according to a prioritised remediation schedule.
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 988bd will notify affected players without undue delay and will take immediate steps to contain the breach, assess its scope, and prevent recurrence. Where required, relevant authorities will also be notified in accordance with applicable legal obligations.
You also play a role in keeping your account secure. We strongly recommend using a unique, complex password for your 988bd account, enabling any available two-factor authentication options, and logging out of your account when using shared devices. Never share your login credentials with any other person, and contact 988bd support immediately if you suspect that your account has been compromised.
Policy Updates & Contact
988bd reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, the services we offer, applicable legal requirements, or technology. The effective date displayed at the top of this page will be updated whenever a new version is published. We encourage you to review this Policy periodically so that you remain informed about how we protect your personal data.
Where a change to this Policy is material — meaning it significantly alters how we use your data or affects your rights — we will notify registered players via the email address on file, or via a prominent notice on the platform, at least 14 days before the change takes effect. Continued use of the 988bd platform after the effective date of a revised Policy constitutes acceptance of the updated terms.
If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data that 988bd holds about you, please contact our support team. The contact email address is displayed as plain text in the footer of every page on this website. We are committed to responding to all privacy-related enquiries within 30 calendar days. For complex requests, we may request up to an additional 60 days and will inform you of the extension within the initial 30-day window.
Have Questions About Your Privacy?
Our support team is available around the clock to answer any questions about your personal data. You can also review our full Terms & Conditions, explore our Responsible Gaming tools, or head straight to your favourite games.